Returns & Refund Policy
A legal disclaimer
Effective Date: March 27, 2026
At BB Flowers, all products are made-to-order specifically for each customer. Because of this, we do not accept returns, exchanges, or refunds for any reason other than a verified defect or error.
1. Damaged, Defective, or Incorrect Items Only
We will only offer a replacement if your item meets one of the following conditions:
The item arrives damaged
The item has a manufacturing defect
You received the wrong item
To request a replacement, you must email bbflowersinquiries@yahoo.com within 7 days of delivery and include:
Your order number
Clear photo evidence of the issue
If approved, a replacement will be sent at no additional cost.
2. No Returns or Exchanges
We do not accept returns, exchanges, or refunds for:
Incorrect size selected
Change of mind
Buyer’s remorse
Minor variations in color, sizing, or print placement
Incorrect or incomplete shipping address provided at checkout
All sales are final unless the item qualifies under Section 1.
3. Order Changes & Cancellations
Orders are processed quickly after purchase. For this reason, we do not guarantee the ability to modify or cancel orders once they are placed.
4. Shipping Disclaimer
BB Flowers is not responsible for:
Shipping delays caused by carriers
Lost or stolen packages marked as delivered
5. Contact
For all support inquiries, contact:
By placing an order, you agree to this policy.
Thank you for supporting BB Flowers.